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Returns & Exchanges

Consumer Guarantees

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. The Australian Consumer Law does recognize that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).

Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.

Where an item is damaged through misuse or abnormal use, Southern Tool + Equipment Co. cannot provide a refund, exchange or repair.

Southern Tool + Equipment Co. requires satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

 

Damaged in Transit

Please do not sign for the delivery of goods that are obviously damaged. If damage is only found upon unpacking then please contact us as soon as possible. Our contact details can be found on your order confirmation email. They will then arrange for the goods to be collected and a refund or replacement item sent out to you.

 

Not as advertised/Incorrect Item

In the unlikely event that your order arrives and the product is not as advertised or you have received an item that differs to what was ordered, please contact us as soon as possible to seek a remedy. Our contact details can be found on your order confirmation email.

 

Faulty Product

Please contact us in the case of faulty products. Our contact details can be found on your order confirmation email. We will need to assess whether the fault is a major or minor fault and will organise an appropriate remedy. Please note, if necessary products may be sent to the manufacturer for assessment to determine if they are faulty.

 

Change of Mind

Please note consumers are not entitled to a refund or exchange if you simply change your mind on the product purchased.

If Southern Tool + Equipment Co. does permit a change of mind, any delivery costs associated to returning or sending of change of mind items, will be forwarded to the customer.

 

Valid Receipt

A copy of your purchase receipt or online order confirmation email is required for any return.