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Delivery Information

Collect or Delivery?

You can opt to have your order delivered or, if you prefer not to pay for delivery, you can collect it from our Brisbane, Queensland warehouse if the required stock is available. When you place an item in your basket you will be asked to select either delivery or collect in warehouse. If you opt for delivery the delivery charge will then be added to your basket. If you opt for collect you will then be informed of our warehouse address, or the nearest supplier of ours. The options you choose can also be changed in the final stage of the checkout process should you wish to change your mind.


Next Day Delivery

Next Day Delivery is currently only available in select locations for orders placed before 4pm. If the service is available in your area you can select this option during the checkout process.


Delivery Charges

Delivery charges are dynamically calculated depending on the delivery postcode and the weight and dimensions of the products in your basket. We use a combination of different couriers in order to provide you with a fast and affordable service.

You can also opt to collect from our warehouse free of charge.


Delivery Locations

Southern Tool + Equipment Co. can deliver anywhere in Australia. Unfortunately, international delivery is currently not available. We are also unable to deliver to PO boxes.


Estimated Order Timeframes

If you opted to collect from our warehouse you will receive an email to inform you when your goods are ready for collection.

If you opted for delivery, you will receive an email when the goods have been dispatched with the freight carrier.

We aim to dispatch all orders within 1-2 working days. In the unusual event of a delay to the dispatch of your order you will be contacted at the earliest opportunity. Once the order has been dispatched the estimated delivery time is as follows:

Metro (Excludes Hobart Metro) 1-2 days

Hobart Metro 3-4 days

Regional Areas 3-4 days

Remote Areas 6-9 days

Please note that these delivery timeframes are estimates and are not guaranteed.


Delivery Tracking

You can track your parcel by going to https://www.temando.com/education/track-your-item and inputting your tracking number which is displayed on your dispatch email. Proof of delivery (POD) is available on request.

Should you have any questions about your order once it has been dispatched please contact us.


Receiving your order

Freight deliveries occur Monday – Friday between 9am-6pm. Unfortunately, we cannot currently arrange deliveries for specific days, times or weekends. If you are not home when the delivery driver arrives they will leave a card with details on how to re-arrange your delivery. All orders must be signed for and ID may be required upon delivery.


Deliveries that require a forklift or loading dock

If you are ordering a large item that requires a forklift or loading dock for delivery and you have these facilities available for the delivery then please tick the appropriate box at the checkout. This may reduce your delivery charge in some cases as we will not need to cater for these requirements. Please note, if you confirm that a forklift or loading dock is available but when the delivery arrives it is not, the delivery will be aborted and you will be charged a re-delivery fee. Your original delivery charges will not be refunded.